Tracfone customer service chat

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Get help with your TracFone Wireless plan and device. Access our official support forum, update your area code or phone number, check a ticket status and more. Chat with us in real-time to get fast answers. Centers operate from 8 AM to 11:45 PM (EST) 7 days a week.

I had some very important and urgent phone calls to make this week, and I waited three days to finally get my problem resolved. I had to frequently ask them to repeat themselves because I couldn't decipher what they were saying. I have attached below some of the e-mails that have been going back and forth between TracFone and myself.

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  • Sometimes my wife and I had two phones and sometimes one.
  • I said "Why should I have to pay to send it back when you sent me a faulty phone.
  • My home just a few miles from the Federal Reserve building.

I gave her my name and phone number and she promised a supervisor would call me back. I get on chat support (mostly cause they cannot speak English on the phone) for the 4th time and get a representative that says she can do it all for me. I get on the website, no dice. I had been on hold approximately the last 30 minutes of the call waiting for my 5th supervisor (smack #4). I had emailed him two days earlier I'd already returned the defective phone in the return envelope.

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I did ask for her to explain to me what I could do different for it to work and finally after I saw her tone getting worse I asked to speak to a supervisor in which I was told "there is not a supervisor on at the time" and was put on hold. I explained this to the next representative who got on, since the previous representative didn't answer my questions and switched me to someone else in the middle of the chat.

  1. All must go through Tracfone.
  2. All reps acted as if offering to triple those 60 minutes to equal 180 was a gift, HOWEVER, I already have an automatic triple minute for life phone-I should be getting 200 x 3=600 min.
  3. All the 3g phone can reliably do is allow me to text.
  4. To date if I try to make a phone call I get a message saying if this is an emergency please hang up and dial 911, your tracfone has not been activated. We catalog the best ways through tough customer service issues. We gebruiken cookies om inhoud en advertenties relevanter te maken en je een veiligere ervaring te bieden.

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    If you call their widely published number, you will go through all of your minutes. If you have a pin or airtime card and wish to add minutes to your TracFone, press three. If you purchase a "value plan" and "minute bundles", you will not get double minutes.

    Every one gives me a different scenario when I call.

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    I purchased a new phone on June 21 2010 and tried to have it activated with my old TracFone #. I trusted this company to deliver service after I gave it my money, and it honored that trust by keeping the money and slamming the door in my face. I waited 90 minutes one evening, with no answer.

    Completing the CAPTCHA proves you are a human and gives you temporary access to the web property.
    Below is the best way to contact Tracfone customer service.

    One told me that my log said a previous representative had offered to compensate, but I rejected the offer. Over the years customer service has not been great. PLEASE WE NEED A CLASS ACTION SUIT AGAINST THIS COMPANY. Per hour per job. She refused to say her name, the tone in her voice was unpleasant, she appeared to be eating in my ear the entire time we were on the phone. Since my phone is already triple minutes, I neither need a double minute card, nor can it be installed on my phone.

    1. And we pay and pay.
    2. As for my [horrible] experience with TracFone: I purchased the T105g at Wal-mart for $10.
    3. At that time they had transferred my minutes from my old phone to my new phone.
    4. BBB does not review or endorse this content.
    5. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    6. I will use up all of my TracFone minutes and then toss the phone in the garbage. I wish I knew of some agency that actually is interested in improving cellular services. If I use the 3g phone to make a simple call both myself and the recipient of the call must hold the phone 6" away from our ears as the volume is cranked up so high. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware.

      Why are you calling Tracfone Customer Service? Why do I have to complete a CAPTCHA? With refund of the extra $10 I paid!

      1. " A week after that I received another proclamation "we are sending a replacement phone.
      2. " I said "Wait, is that now?
      3. " Something is not good enough.
      4. A friend called when I had only 10 minutes left.
      5. After several days I used the enclosed return envelope to return the defective phone.
      6. So I get charged 3 times in one night just to switch a plan to SAVE money, who's the sap? So I got on the website to change the plan and lo and behold the phone was inactive. So feel free to become a TracFone customer if you like dealing with a company that will keep you on hold for hours, cheat you out of money you paid, treat you like **, and lie to you about calling back.

        This business is in an industry that may require professional licensing, bonding or registration. This content is provided by the business and may contain advertising. This is the #3 phone number and #4 overall way to contact Tracfone according to 1249925 GetHuman users.

        In which she replied "Yes, ma'am you will need to pay for it and after we receive the phone we maybe able to reimburse you something! It has been six days and there have been no calls. It is unwise to use cash or debit with Tracfone. MIAMI, FLORIDA -- Quick answer: I found a low wait, no wait 800 number for TracFone.

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        Finally after asking six times, she said she would put me on hold and try to get a supervisor.

        I called this number [from a dirty payphone], and the customer service representative was very nice and helpful. I cannot send or receive pictures. I contacted the State of Florida Office of Public Council and began to receive a series of declarations from a **.

        The BBB grade is based on BBB file information about the business. The BBB letter grade represents the BBB's opinion of how the business is likely to interact with its customers. The email included instructions with the 800-323-2366 number to call. The email tech support instructions were of no help. The fastest way to call Tracfone customer service on the phone brought to you by the experts at GetHuman. The receipt says "Double Min 49.

        MIAMI, FLORIDA -- We have two Tracfones and tried to transfer 600 minutes from the one least used to the one that had 1700 and used all the time. MINNESOTA -- I am a disabled adult with some life threatening medical issues. My phone still doesn't work even with this second sim card that you have sent. No one is able to reach me for over a month now. On day 3, I get a reply from tech support, with instructions and the new, low wait/no wait customer service number.

        I have been without tracfone service from June 21 2010 till now. I have spent approx 4-5 hours a day on the phone with TracFone to no avail. I keep getting instructions to call back again in 24 hrs. I kindly asked if I could be compensated for the 2 hours I've spent at payphones and she declined my request. I now get their Spanish language robo calls, and I get charged if I simply pick up the phone and say "hello" to "Dora the collector.

        TH ST AVE, FLORIDA -- I got a TracFone for emergency use. The "unlimited double minutes" tagline is very misleading. The 10 minute bonus codes sound lame.

        This is the best live chat for Tracfone, but it's the #2 way to contact them overall according to 1249925 GetHuman users. This is what I expected and this is what I got until now. To behave in an ethical manner as would be expected in the United States, Tracfone would offer me 200 minutes, plus a refund of the $10 extra dollars I invested in the company, for which I have received nothing but stolen time and a hole in my wallet.

        Forget about push 1 for English, you'll get a foreigner trying to speak in English. HOW RUDE of one to challenge ones intelligence especially the paying customer. Having ditched my traditional $60/mo cell line, and not having a land line in my home, I went to a payphone to call the 800 number listed on the TracFone website. He chooses to send these proclamations once a week. Here are the best. I asked about returning the phone because I was done with her and the lack of customer service.

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        Bottom line: I have found TracFone to be my worst nightmare, eclipsing my experience with Sprint pcs from 5-10 years ago.But wait, my TracFone experience gets even worse.
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        The sole reason I have pursued the issue through 4 representatives before being shot out into eternal hold is that I dread going out to find another phone service. The technical support staff is a joke, totally unknowledgeable. The website offers no help. There appeared to be no way to do this online, so I waited until I had an hour of free time and called. They have sent me two new sim cards and the problem still remains.

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