Ea customer support chat

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Get help resolving your EA game issues. Read help articles, troubleshooting steps, or open a support ticket to get back in the game. This will make sure you're getting the right support options for you.

  1. Another time was with the free Mass Effect 2 download.
  2. Anyone who would say that to someone else deserves to get screwed over.
  3. As others have said, I am pretty sure the person that posted this did nothing calmly.
  4. Shouting at the guy was always a dick move, and now if he does contact other people about it, EA are just going to say that he verbally abused their staff and then this guy hasn't got a leg to stand on. Skyrim, that's your preference in games of course. Skyrim, that's your preference in games of course. So I contacted them and it took me to EA instant chat or whatever and I sit there and wait a while. So yeah, you don't hear the good side of customer service often.

    The hacker had bought a subscription for Gold IIRC (or was it points? The last time I had to deal with EA customer support they were helpful. The one who spoke it somewhat decently left me on hold for twenty minutes to look up my information and never returned.

    • " when I asked about SWTOR, you'd think a customer service agent should know that's available on PC only).
    • "What platform is your game on?
    • (Game was getting stuck on inventory screen) Here's what they sent.
    • (The russian probably lols at how stupid and easy EA lets you get past that security layer) These russian scumbags with nothing better to do figured out how to bypass it, but I can't get control of my own account back.

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    1. Amazon and Kindle are trademarks of Amazon.
    2. And apparently that double payment thing happened to a few people, you would have thought EA would be all over it.
    3. And people WONDER why some of us are sticking with for Christmas.
    4. And people WONDER why some of us are sticking with for Christmas.
    5. And yes i know people have had this problem already with the double payment.
    6. Like I said to the rep, I was prepared to offer a photograph of my CD key right there and then - so maybe that convinced him to just hand over the goods. Man, EA was starting to get their shit together again too. Man, I'm kind of glad that I got the console version. Net, cuz they are fantastic everytime I have account problems, but at Origins you need a freakin video guide how to contact support >. Not really, whatever floats your boat man godspeed to you.

      I only get the option to chat, when i select chat I never get connected to an advisor. I preordered the Madden 18 GOAT edition (spent $20 extra dollars on bonus content) and never received it. I pressed cancel thinking all was fine, going back to the sms code.

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      However frustrated you are, you don't tell another person to fuck off and shove something up their ass. Human the costumer service slaves acted. I am from small remote country (Estonia) in Europe and it seems like they just don`t support smaller countries, but still sell the game here. I am out 25 bucks and have lost all respect for EA, not to mention I have lost a couple dozen hours trying to figure this mess out.

      Instead of choosing the option "My account was compromised" which requires you to log in (a system designed by an idiot), pick the option "I can't log in to my account. It may have been updated or removed, or the server may be busy. It supposed to reach me in the next 24 hours, it didn`t.

      Stars: Poor – an inadequate experience with a lot of friction. Subreddit:aww site:imgur. Thanks for getting in touch. That's just not right.

      This stuff bums me out and I see it on a regular basis. Today I try to get on Origin and can't remember my password so I click on "forgot password" emails were never sent to my account. Use of this site constitutes acceptance of our and. Use the following search parameters to narrow your results: subreddit: subreddit find submissions in "subreddit" author: username find submissions by "username" site: example. Usually you should act quickly when you see suspicious activity on your account.

      Then I had to confirm 100 different things and repeat myself and explain everything again, they gave me more troubleshooting tips, I did absolutely everything, even UOTrace report was all good. Then they will do that. Then, when I finally get in, this person (Pearl Joy. There has been an error loading your results. These more copies probably would make up for the cut of other digital distributors. They sent me an email with information on how to fix my glitch.

      REDDIT and the ALIEN Logo are registered trademarks of reddit inc. Running 998edcf country code: NL. Saying they are doing what they can to avoid a complete system wipe of my computer to fix my problem. Shouting at the guy was always a dick move, and now if he does contact other people about it, EA are just going to say that he verbally abused their staff and then this guy hasn't got a leg to stand on.

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      • Why is everybody assuming what this guy wrote is true?
      • Their pr and marketing are so awful its a joke in the gaming community and ea expresses how they want to improve this but wont even give me 5 minutes to tell them why people hate them.
      • With that being said, trying to navigate the website and their customer service is like getting roofied and trying to get out of a strange neighborhood.

      I was expecting a wave of incompetency. I was expecting the worst with the second rep but you disappointed in the most agreeable way. I will be digging deeper into this, and WILL contact EA Support again if necessary, but will DEFINITELY not be doing so through chat. I work as IT Support myself and have to put up with some of our own guys phoning in shouting and screaming because they cant do something on their computer or think we have randomly cut their functionality.

      Yeah I do wonder that, but hey if you like playing the same game with more gimmicks and flashy unbalanced kill streaks every year so be it. You may need to choose a different or more specific term to search for. You still need to have access to your email you registered.

      We and our partners operate globally and use cookies, including for analytics, personalisation, and ads. What tragic event must occur so one becomes an Origin defender. When I talked with Xbox support, it was all smooth and fine, fast tips, everything was clear what I had to do and what can be the problem. Why don't you give your best to upgrade your security! Xbox has been having some issues today, but as far as I know you should.

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      I'm attempting to access the game directly, as it was before Origin was created. I'm not trying to excuse this sort of behaviour, though. I'm still of the opinion that the guy got what he deserved. I've been in contact with EA support multiple times, and every time they resolved my problems without a fuzz. I've been warned many times about EA and how terrible the service was, but I gave EA the benefit of the doubt. I've tried a different computer and I still have the same issue.

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      Having your feelings hurt is NO excuse to take $120 dollars of someone's money and then ignore them. He (Nikhil) just kept telling me to contact my bank. He called in and got his money back and everything. He then replied that he would send me an email. Hey, you should have received your Twitch Prime rewards by now.

      1. Akhilesh: Thank you for patiently waiting.
      2. Akhilesh: Thanks for contacting EA Customer Experience, my name is Akhilesh.
      3. The then refused to let me speak to a sup telling me ive already spoken to a sup and that he could not longer help me and hung up on me so after hours of no help or answers im reaching out here for answers on my issues and also for it to be known the extremely bad service i have been given by the staff of ea games.

        Don't make the mistake I did. For free (or if you already have an account) to be able to post messages, change how messages are displayed, and view media in posts. Friendly, but not efficient. Get bad ea customer service, tell da whole world!

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        At this point I’m contacting ea games to see how to proceed from this point.

        It's easy to hate on EA, afterall they do the most stupid things sometimes, however I'm with you, everytime I've had to contact them directly, they've been great and I've even ended up with free goodies (they know the way to my heart! Jack268: Because they just want the billing part over and done with? Later on it tries to pop up a proprietary EA browser window and won't bring up a new tab in chrome.

        If they're an asshole all I want to do it shut them down as fast as possible. If they're an asshole all I want to do it shut them down as fast as possible. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.

        I gave my phone number and now I wait. I have no problem with Origin, but customer service is key when your service includes the ability to lock people out of purchased services. I mean your local network is clearly having problems connecting to the login service.

        Had the guy been more diplomatic and polite ("look, I know it sounds weird, but I'd really appreciate it if you'd look into this for me, I bought your product and I'm looking for some help with my account", etc) the supervisor would have realized that he wasn't in a yelling contest and would have brought himself to the same level as this gentleman, probably culminating in him getting his problem fixed. Have you tried using the steps outlined in the post?

        If you need assistance with your account, encounter a problem while making a payment, or are unable to log in to the game the best course of action is to contact our Customer Service team over the phone. If you're a subscriber and you require assistance with an issue inside the game, you can create an in-game ticket by clicking on the "Customer Service Help Request" Main Menu option (or by pressing "Ctrl + /") and following the instructions on the "Request Help" tab.

        Im one of the first people to admit that EA have done some shitty things and destroyed perfectly good IP but my personal experiences with their customer service have always been friendly, efficient and solved the issues extremely fast. In short this guy was charged twice for Battlefield 3, tried to complain, and was blocked from playing the game. Info: You are now ready to chat with Cathryne.

        I called up Microsoft and the rep was very friendly, even explained a few things like MD5 hashing. I can't even play the game I have installed, like dragon age inquisition, and at this point I'm very much questioning the legitimacy of Origin as an actual platform. I don't think EA gets that distribution of your products is an important part of marketing. I explained my situation, gave them the error code and the details the game gave me when it tried to boot.

        • Absolutely stunned me how well my problem was handled.
        • After 7 days I got email something like that: "how did these tips work we sent you to your email?
        • Akhilesh: If all your questions have been answered then please click on 'End Chat' button.

        Change "costumer support" with "Experience" and you can apply it to everything, movies, music, restaurants, cars, whatever. Constant technical issues on major deadlines, poor customer service, and difficult to receive clear updates or information about server problems or game issues. Didn't happen with the first rep.

        But he could just be a douechbag who hates origin for no good reason and is trying to make the double payment problem seem like it is happening to more people then it actually is. But he could just be a douechbag who hates origin for no good reason and is trying to make the double payment problem seem like it is happening to more people then it actually is. Cathryne: They're usually quite pleasant.

        The only time i had a delay of 2 weeks in solving an issue they gave me a $20 game of my choice from their catalogue as an appology for the delay.

        The statements and opinions expressed on these websites are solely those of their respective authors and do not necessarily reflect the views, nor are they endorsed by Bioware, LucasArts, and its licensors do not guarantee the accuracy of, and are in no way responsible for any content on these websites, and the Star Wars: The Old Republic privacy policy does not apply to their information collection practices.

        You: I'll let you go while I get that downloaded and installed. You: I'm on the 'Select' tab of the screen name - It keeps coming up with 'System Error. You: This might be the where the problem lies; I don't have an Origin account.

        Not that big of a deal, since I was just trying to download some shitty free Dlc, but right now my game money is split between either BF3 or Skyrim and that didn't help. OT: lovely experience, can't say they could do much better than what they did with you. Or if it was hacked find the email you received when the hacker changed your password or security question and click to link in it (if this change was not made by you, click the following link).

        I spent several hours trying to submit a application because ea games is so inept they obviously need help but despite my best efforts they wont even accept it. I think the news should be widespread that these people are just downright assholes. I thought I should, because as pleasantly surprised by the experience as I was, it'd be only fair to share it. I tried 2 browsers, chrome and internet explorer (i cant login with chrome) i logged in with ie.

        BUT WERE THEY WILLING TO HELP?!?!?!But considering I've heard stories similar to this one, I'll take this particular one at face value and assume he spent at least 1 hour being "calm", as he stated.
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